Shipping policy

Shipping

Domestic (Japan)
Orders are shipped via Sagawa Express.
・Orders are usually shipped within 5 business days. If a different timeframe is stated on the product page, that timeframe applies.
・All orders are dispatched from our distribution center.
・If an item is shipped from one of our retail stores, it may take a few extra days to ship.
・Cash on delivery orders are shipped via Sagawa Express e-Collect.
・Shipping may be suspended during extended holiday periods, such as Obon and the New Year holidays.
・Shipping inquiries are not handled on weekends, Japanese public holidays, or during extended holiday periods.

International
Orders are shipped via DHL Express.
・Orders are usually shipped within 5 business days.
・We will email you a tracking number once your order has shipped.

Shipping Fees

Domestic (Japan)
・A flat rate of JPY 880, including cash on delivery fees
・Free shipping on orders of JPY 11,000 or more
※Deliveries to Okinawa, remote islands, and certain other areas are subject to a relay fee of JPY 2,200 (JPY 3,080 in total for orders under JPY 11,000; JPY 2,200 for orders of JPY 11,000 or more). For remote islands outside Okinawa, we will contact you before shipping and charge the fee separately.
※Shipping fees may differ for lottery sales and other special sales.

International
・Shipping is free on all international orders.
・Orders are shipped DDP (Delivered Duty Paid). Customs duties and import taxes are included in the product price, so you will not be charged upon delivery.

Shipping to Taiwan
Taiwan Customs requires real-name authentication for all personal imports, and the recipient must complete this process to receive the order. After your order ships, DHL will contact you with instructions. If the process is not completed, the parcel may be returned to the sender.

Notes on Your Order
・During sales and other busy periods, we may be unable to ship on your preferred date and time.
・If an item in your order is out of stock, we will contact you individually.

Receipts
・You can issue a receipt from your order history in your account after payment is complete. Click the order number and select "Show receipt" at the bottom of the page.
・For cash on delivery orders, the carrier issues the receipt.
・We cannot reissue receipts or issue handwritten receipts.

Changing Your Shipping Address
・Before your order is confirmed, please contact info@filthhomme.com and we will assist you.
・After your order is confirmed or handed over to the carrier, we cannot change the shipping address. Please contact Sagawa Express (domestic) or DHL (international) with the tracking number in your shipping confirmation email.

Phone Orders
We do not accept orders by phone.

In-Store Pickup
In-store pickup is not available.

Delivery Lockers
After your order has shipped, please contact the delivery office directly with the tracking number in your shipping confirmation email.

Cancellations and Returns
Please see our Refund Policy.